• e-Voucher page cannot be accessed/opened
    1. Make sure you are connected to the Internet.
    2. Make sure you have a stable network connection.
    3. If your e-Voucher is a link/URL, please use Google Chrome for optimized view.
    4. Clear  Cache / History on your device browser.
    5. Repeat with a different browser or device if you still encounter the issue.
    6. Please try again if you still encounter the issue.

  • e-Voucher denied by related merchant
    1. Make sure the e-Voucher is used in the correct store.
    2. Make sure the e-Voucher is valid/not expired.
    3. Make sure the e-Voucher still has the “Click to Use” button to be used at the cashier.
    4. Make sure the store has a stable network connection for digital transactions.

Need further assistance?

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