• Item has not reached destination
  1. Make sure you have entered the correct shipping address. You can track the shipping through the “Transaction History” on your TADA app or our courier’s website.
  2. The estimated shipping time for physical items from TADA are:
    • DKI Jakarta: 3-4 business days
    • Bodetabek (Bogor Depok Tangerang Bekasi): 4-5 business days
    • Other regions n Java: 8-9 working days
    • Sumatera and Western Indonesia: 9-10 working days
    • Kalimantan: 9-10 working days
    • Sulawesi and Central Indonesia: 9-10 working days
    • Papua and other islands in Eastern Indonesia: 9-10 working days
  3. If you still haven’t received your order after this time, click “Contact Us” to confirm this matter with us.

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