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Order Issues

Here is our guide for you if you’re having problems with your order

Last updated on Invalid Date

Having issues with your order? No worries, we are here to help you with any issues regarding your order.

Order Failed

Order failed occurs due to the following reasons.

  1. The item you order is out of stock or unavailable.
  1. Connection problem during the order process.
  1. Incomplete or missing data during the order process.

Order Failed but Balance/Point has been Deducted

If your balance/point has been deducted from your account but your order failed, you will get a refund in 3x24 hours (working days). Rest assured!

Incorrect Order

You can directly reach us through email at info@usetada.com to inform your issues. Please make sure that you give a clear description of the issue and your account identity registered in the TADA app.

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