General

OTP Code or One-Time Password is a common verification method to verify your activities through a phone number. OTP consists of 6-digit numbers that are unique and confidential. At your first login or while doing transaction you will need OTP if you have not set up your PIN yet, here are our tips to enter OTP successfully:

1. Please make sure you registered the right number to our Apps, it is the number that you are using on your phone

2. If you’re sure the number is still active but still don’t receive the OTP, you could request the verification code with a button called "Contact Us to Get OTP”

3. Please note that the OTP expires after 4 minutes and you can only resent the OTP twice before your account gets locked and you have to wait 24 hours before attempting another login

You’ve followed our tips but still doesn’t receive the OTP? Worry not! Our Chatbot will come to the rescue! Here’s how:

1. On the verification code page, click the “Contact Us to Get OTP” button

2. You will get directed to a WhatsApp chat with our Chatbot with a prefilled message

3. Send the message to request the OTP

4. Voila! Our Chatbot will automatically share the OTP with you

If you happen to get your account/device locked due to incorrect OTP or PIN, our Chatbot will also be able to help you! Follow these easy steps:

1. After your account/device locked, there will be a button called “Request to Unlock”

2. After you click on it, you’ll get directed to send a message to our Chatbot

3. And that’s it! After you send the prefilled message, our Chatbot will do the rest

Congratulations on making an order with TADA! You can always track and monitor your order status through our TADA app. Now tracking your ongoing orders is so easy! They are literally available for you right on your card detail page. No hassle!

You can also follow these steps to track your order

1. Tap on the “History” menu.

2. Select from the menu bar the “Order” menu and all of your orders are there, including the past transactions.

3. Tap on the specific transaction history to see the details of the transaction. A window will pop up showing the details of the selected transaction history.

Previously, you can only see the general order status whether your item is in process / on delivery / completed. Now, you can track your order in more detail if the order is on delivery whether your item is already in your city or in the origin warehouse. You can also see the proof of delivery when the status is “completed” to make sure it was delivered to the correct address! (if courier provided any)

Having issues with your order? No worries, we are here to help you with any issues regarding your order! We divide these problems into three classification, including: Order Failed, Order Failed but Balance or Point already deducted, and Incorrect Order! Please find the information bellow:

Order Failed

Order failed occurs due to the following reasons.

1. The item you order is out of stock or unavailable.
2. Connection problem during the order process.
3. Incomplete or missing data during the order process.

Order Failed but Balance/Point has been Deducted

If your balance/point has been deducted from your account but your order failed, you will get refund in 3x24 hours (working days). Rest assured!

You can directly reach us through email at [email protected] to inform your issues. Please make sure that you give clear description about your issue and your account identity registered in the TADA app.

Incorrect Order

You can directly reach us through email at [email protected] to inform your issues. Please make sure that you give clear description about the issue and your account identity registered in the TADA app.

You can easily check your transaction history so you will never miss every single transaction you have made! You can check the detailed transaction history for each member card you have, it is as simple as the following steps:

1. Open Tada Apps, go to the brand you want to check the transaction
2. Click on “History” menu
3. You can check the history for Card, E-Voucher, and Order Transaction History
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Now we are upgrading the history transaction detail on our White-Label Website through a simple and structured design to deliver the utmost experience for you. The upgrades are made to cover all transactions but highlight the relevant information. Check it out!

Enjoy our platform and use your rewards card! To be able to use/activate the rewards card that you get from Tada brand’s partners, please follow these steps:

1. Download TADA – Wallet for Memberships in the Play Store / App Store.
2. Press “+ Add Card” & Scan QR Code on the side.
3. Press “Redeem” and Happy Shopping!

This card has a validity period. Check the validity period of your card on the TADA – Wallet for Memberships App.

You have made your payment and now are waiting for the delivery. We understand that everyone wants to get their order delivered as quickly as possible, and we are trying our best to deliver your order in a timely manner. You can always track your delivery status through our TADA app. The following information might be useful to help you check on your delivery status.

What to Do When My Order Has Not Arrived?

1. Make sure that your shipping address has been inputted correctly. You can track your order through the “History” menu or through our delivery vendor website.
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2. Estimated time of arrival for physical item from TADA delivery is as follows.
   1. Jakarta : 3 - 4 working days
   2. Bogor, Depok, Tangerang, Bekasi : 4 - 5 working days
   3. Other cities in Java : 8 - 9 working days
   4. Sumatera and Western Indonesia : 9 - 10 working days
   5. Kalimantan : 9 - 10 working days
   6. Sulawesi and Central Indonesia : 9 - 10 working days
   7. Papua and Eastern Indonesia : 9 - 10 working days
3. If your order takes longer than the estimated time of arrival, please reach us through the email [email protected] or by clicking on the “Contact Us” button below.

Account blocked or suspended rarely happens and we apologize for your inconvenience. This might happen due to several reasons, such as:

1. Violation of our Terms & Conditions that you have agreed to at the beginning. Make sure that you read and understand our terms & condition clearly before you create your account
2. The program has expired

For further info please contact us at [email protected]

Checking the expiration date of your point, stamp, balance, or cashback is super easy with TADA app, make sure to do it before you want to spend them. These following steps will guide you on how to look up the expiration date:

1. Open TADA app, tap on the membership card that you want to check the expiration date
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2. Look for the expiration date below the card
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Checking the expiration date of your e-voucher is super easy with TADA app. The following steps will guide you to look for the expiration date. Make sure to use every single one of your e-vouchers before it expires!

1. Open TADA app, tap on your membership card

2. Tap on the “My Vouchers” menu

3. The e-voucher expiration date can be found under the e-voucher image, or if you have multiple vouchers, you can click on the voucher to check in detail

4. Here you can check the expiration date for each voucher

Now it is super easy to check your member, make top-up, or redeem points! You can search your member’s account by using their email from Tada Partner by using email as a primary member’s account for your program. However, this is applicable for the new program created. Previously, Tada Partner can only search members using their phone number, but now we are able to show an email field as well instead of phone number. It is now easier for your cashier to search for a specific member! Just follow these following steps to do this:

Open your Tada Partner Apps

To search for specific member, Press “Add/Tambah” and put the user email then click “Find Card/Cari Kartu”. Member card will be shown and you can check or even do top-up

To redeem for specific member, Press “Redeem” and put the user email then click “Find Card/Cari Kartu”. Member will receive OTP, ask and put it in the Tada Partner App to finish the redemption process

Good news for both Android and iOS user, it is now easier to login! Besides using PIN, we also have this security features the Face ID and fingerprint. This feature only available for the device that support Face ID or fingerprint authentication. You can set it in the settings in a very easy way to enable or disable the Face ID/Fingerprint, TADA! It is much easier for you to login now!

1. Open our Tada powerful app!
2. Face ID/Fingerprint login authentication notification will pop-up, or you could open your “Account” by clicking person icon in the top right of your screen.
3. Then click on the toggle to activate the Face ID/Fingerprint login authentication
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Let's get started, here are the steps that you need to do to register and log in to Tada app so you can enjoy the best customer loyalty platform! Enjoy! Just follow these steps:

I. Reward from Corporate

1. Download TADA application from Google Play Store or AppStore
2. Log in with your phone number
3. Enter the OTP code. Please note the following:
   1. • OTP code from SMS will be automatically input
      • OTP code from WhatsApp has to be manually input in the OTP code column
      • OTP code is confidential. DO NOT share it with anyone
      • OTP code is only valid for 4 minutes before it expires and you will need to request another code
      • Requesting OTP code more than 2 times will result in account being locked for 24 hours
4. Click ”Add Card”
5. Click Scan QR on the top right corner.
6. Scan QR code on physical TADA card or manually enter the 16-digit code on your TADA card
7. Fill in the registration form
8. Activate card. The card is ready to use

II. Membership or Subscription Program

Download TADA application from Google Play Store or AppStore.

Log in with phone number

Enter the OTP code. Please note the following:

OTP code from SMS will be automatically input

OTP code from WhatsApp should be manually input in OTP code column

OTP code is confidential. DO NOT share it with anyone

OTP code is only valid for 4 minutes before it expires and you will need to request another code

Requesting OTP code more than 2 times will result in account being locked for 24 hours

The card will automatically appear in TADA app.

Fill in the registration form

Enjoy the benefits from your favorite merchants!

To keep your account secure and to prevent fraud, make sure you understand and comply to the following guidelines. Here are our tips that you could follow to maximize our security system:

1. OTP or verification code is confidential. Do not share it with anyone including those claiming to be TADA employees or related Corporate or Merchant.
2. When doing any payments, only transfer to official TADA bank account which can be found in TADA app according to the amount stated on the payment page.
3. Please take extreme care when you receive a message from someone asking you to access a specific URL. The one and only TADA official website is https://www.usetada.com/
4. Change your TADA account password or PIN regularly. Avoid using the same password with other TADA accounts you have.
5. TADA will send information about promotion, giveaways, and other information through official and verified media such as website, blog, Twitter, Instagram, and Facebook, and through email with @usetada.com domain. Care must be taken when you receive information outside the official and verified media channels claiming to be on behalf of TADA.
6. Should there be any issue regarding your TADA account security, feel free to reach us through email at [email protected] or by pressing the “Contact Us” button below.

With Tada App, brand could set a mission for their member to build engagement! By doing the mission, member could get rewards in the form of points or e-vouchers. It is as easy as this following steps:

Open your brand membership card in the Tada App

Check your mission by clicking the “Mission” menu

Check and choose one of the mission available there

Choose the task that you would like to fulfill

Fulfill the task, it might be a survey and you might have to attach a picture, then click “Submit”

It is there for review, sit tight and wait for your reward approval

When you have completed all of the tasks, you will get a push notification to let you know that you have completed the mission and get the reward!

You can also encourage your members to engage in all tasks in the mission activities by giving them additional rewards. Now, your members can see right at the bottom of the tasks what bonus rewards they will get once they finish all the tasks in the mission!

This feature at Tada App is really interesting! You can help your favorite brand to sell their product, get reward, and discount for your friend, it allow brand and member to collaborate and create win-win solution for all! Just as easy as these following steps:

Open your favorite brand membership card

Choose the “Sell Item” menu

Share the link for the product you want to recommend to your friend, the information also provided regarding how many discount your friend will get and how many points or balance you will have

Share the link through your preferred channel, in this case we use messaging

Pick your relative(s) contact, then you will get reward after the purchased

Who is best to promote your product? No one can do it better than your loyal Customers! They understand your product best, they have experienced the outstanding service of your staffs and they will voluntarily refer their friends of your excellent job -- they become your valuable Advocates.

When your Customers have willingly shared about your products with their circle, of course, it is best for you to appreciate them by giving rewards. With our Member Get Member feature, TADA can help you to facilitate your Advocates to easily refer their friends to be your customers, track your Advocate's performance and reward them with gifts.

Within a few clicks, member and their friend can also get the membership benefit!

Here are a few steps to do it:

Open your Tada App and go to your membership card that you want to share

Click “Referral” menu to refer your friend

Share it through whatever channel you want! And you might get your reward as well!

In this case, the link is shared through WhatsApp, choose the contact, and send it!

Your friend will receive the link, all they need to do is just click on the link!

Then they need to insert their number, verify the number by inputting OTP, and create a PIN

To access their membership card, your friend will also need to fill out the membership form! And now your friend is a member!

Now is the time to make an order! It is super easy with the following tutorials. After going through all these steps, you will be ready to make your first order.

Open TADA app, tap on the membership card that you want to order from.

Tap on “Order” menu.

Check on the available store by sliding the menu bar or clicking on the available store

Check the menu and choose your favorite menu, press “Add/Tambah” next to the item to add menu to your cart.

Go to your cart after you have added the menus that you want. Change the delivery time if you do not want it to be sent now and set the date and time.

Check the order and shipping address. Make sure to input the right address. If you want to change the shipping address, simply tap on the “Change/Ubah” button. After setting your shipping address, click on the “Continue” button to proceed.

Select the Shipping Method that you like, choose the one you are convenient with

Select the payment method that you want to make. Generally, you can choose between Point or Balance, e-Wallet, Bank Transfer, or Credit Card. In some cases, you can only make payment using specific methods. The available payment method is shown with an active button (shown with bold text and color). Tap on one of the available payment methods to continue to confirm your payment.

Make sure and review your Order in the “Order Summary/Ringkasan Pemesanan” section, then tap on the “Continue to Payment/Lanjutkan ke Pembayaran” button to finalize the order.

Seat tight and wait for your order to come! Make sure that you receive payment invoice stating your Transaction ID or Order Number after completing the payment.

INTRODUCING MEMBER GET LEADS

If we are talking about referral program in Tada, there are 3 types of referral: (1) Member get Member, (2) Member get new Customer (or we called Reseller Program), and (3) the most unfamiliar yet commonly used is Member get new Leads.

In this article, we will explore how you can activate and utilize our Member Get Leads feature. This solution might be applicable to insurance, financial institution, employee program, or your business. We will show you the journey from the user perspective as well as a video on how you can create this Member Get Leads program

CREATE A MEMBER GET LEADS PROGRAM

To activate this feature, you may create it from TADA Dashboard - Insight by TADA. Here's a step-by-step guide to activate the feature:

1. On the left side, find the "Leads Generation” menu and click on the “Program & Offer"

2. Click the "+Create New Lead" button to create a new Member Get Leads program

3. Fill in all the necessary information, such as the lead name, the programs you want to enable the leads generation, the referral link URL, image for the banner, and message template for sharing the offer. For referral link, you can choose to use Tada’s domain or your own domain.

4. Next, you can create offers by simply clicking on the leads name that you want to add offer.

5. Click the "+Create New Offer" button and fill in the offer info: the offer name and category, the offer image, description, and the rewards setting which you can choose between giving e-Vouchers and/or balance

6. When you’re done, just click Continue and this offer will appear in the membership’s card immediately.

7. When you receive a lead submission, you will get notified via email with all the necessary information

Now your program is up and ready to go. In the next section, we will show you the user experience when using this feature.

MEMBER GET LEADS USER JOURNEY

1. Member will share the referral link to the prospects

• Click the Leads Banner
• See the list of offers
• Select & Share the offer
• Prospect then will click the offer

2. Prospects will fill any required information

• Prospects click the offer
• Prospects fill out the data
• Brand check the list of submission in the dashboard

3. Brand will validate the submission and rewards will be issued for approved submission

• Brand approve/reject the data that has been submitted
• Approved submission will automatically issued rewards to Member
• Rejected submission will not issue any rewards to Member

If you have any questions regarding this feature, kindly email us on [email protected].

You might find it confusing as to when can a certain shipping vendor can accept your order and what are the limitations. Please find below the limitations and coverage of our shipping vendors:

Gosend Instant

• Distance: max. 40km
• Item Weight: max 20kg
• Item Volume: max 70 x 50 x 50 cm

Gosend Sameday

• Time Availability: 08:00 - 15:00 WIB
• Distance: max. 40km
• Item Weight: max 5kg
• Item Volume: 40 x 40 x 17 cm

GrabExpress Instant

• Time Availability: 09:00 - 16:00 WIB
• Distance: max 30km
• Item Weight: max 7kg
• Item Volume: max 40 x 40 x 20 cm

GrabExpress Sameday

• Time Availability: 09:00 - 16:00 WIB
• Distance: max 40km
• Item Weight: max 7kg
• Item Volume: max 40 x 40 x 20 cm

Lalamove Car

• Item Weight: max 100kg
• Item Volume: max 150 cm x 80 cm x 80 cm

Lalamove Motorcycle

• Item Weight: max 20kg
• Item Volume: 40 cm x 40 cm x 50 cm

We have good news for your cashier! Now we have more information in our receipt and Tada Partner regarding the payment used for online order. Previously, it just showed the client’s wallet name in Tada Partner that made the cashier confused, now detailed payment information provided! It will show Wallet if the member used wallet only or it will show detailed information such as Wallet and Dana if members mix the payment between their wallet with other payment methods that we have. So it is clear for the cashier to choose the right payment method in the POS. To do so, just follow these steps:

1. Open your Tada Partner Apps

2. Go to “Order/Pesanan”, then click on the order you want to check

3. The payment method for the order will be available there, in this case “Paid by Tada” for payment using wallet/balance and “Paid by TADA + Credit Card” for mix payment between wallet/balance and credit card

This information is also available in Tada Dashboard! You can see the details for the payment method that was used along with the paid amount.

1. Open your Dashboard

2. Go to Dine in and Delivery > Orders

3. Click on the order number of the transaction you want to check

As a leader in customer loyalty platform we have almost all ways that needed to earn point in our platform! Here are several earn point classifications that available in our platform:

1. Earn Point Based on Total Transaction, you will get cashback to your wallet and point based on the condition. For example if you got cashback 5% or earn 1 point per IDR 5,000. This will applied based on your total transaction

2. Earn Point Based on SKU (Fix Point), you will get point for specific product. For example, 20 points every milk tea with golden bubble or 30 points every cheese frech fries purchased.

3. Earn Point Based on SKU Category, you will get point for each category. For example, 10 points for drinks and 20 points for food.

4.Earn Point Based on Store, you will get more point for transaction in specific store. For example, 10 points for brown sugar coffee in every Tad Restaurant, but 30 points if you do the transaction in Gandaria Store.

5. Divider Based on SKU Price, you will get different point rules for each product based on transaction. For milk tea you will get 1 point every IDR 5,000 transaction, while for french fried you will get 1 point every IDR 3,000 transaction.

It is easy to find out the program that the brand have, it just in a few clicks and you can find the information inside your membership card detail. Here are the following steps:

1. Open your Tada Apps, then choose your brand membership card you want to check.

2. Go to “Privilege” to check all of the program or privilege the brand have

3. Check the detail pre-section as well, both will give you benefit. Some will be given after you do activities decided by the brand as the reward condition.

Hi welcome to Tada, here are the first step you need to do to join membership for thousand brands at Tada! Here are the following step:

1. Get and download Tada App from App Store or Google Play

2. Open the app after downloaded it, register yourself, put your number and put the given OTP to the apps

3. After registered press “Add Card” to add a membership card from your favorite brand

4. Check the menu for popular, near-by, or others classification to find the brand that fits you

5. You can also search your favorite brand and press “Get” to be a member

6. Fill your data to be a member of the brand you choose, then press “Register”

7. Enjoy the membership! You have your level and points available on the card membership page

Subscribe to your favorite Brand and get the benefit for several ranges of time depending on the subscription rules! But here you can find the benefit that other non-subscribe members cannot have. To subscribe, it is as easy as these following steps:

1. Find your favorite brand you want to subscribe, then press “Get”

2. Check the benefit and when you are ready, click “Buy Now”

3. Fill in your information, so the brand can contact you easily for the benefit. Then press “Subscribe Now”

4. Choose the payment method you want to use

5. Pay it directly, for bank users you just need to find an ATM machine and follow the steps!

Previously, the user & brand will be redirected to WhatsApp to be able to contact Tada. However, we saw that it was hard to track and monitor the complaints & issues for both of us. Therefore, we release a new live chat feature with the ticketing system so we can track & monitor the complaints & issues. This means, that we can improve our SLA & your satisfaction.

Just follow these easy steps:

1. Open your membership card

2. Click on the “Chat Us” button

3. Tada! You have been connected to one of our team, tell us what you want to know 😛

What redemption could be done?

Open loop (Tada Catalog), Close Loop (Brand Catalog). Voucher %, Amount of Value, or Free Item

For physical item redemption delivery, could it be cash?

Yes it can, but only if the member point already finished

Does voucher could be used in the web or e-commerce?

Yes, you can use in several platform. Currently TADA Voucher only integrated with Shopee, so to use it on other e-commerce or web, brand should prepare the voucher code for each voucher redemption.

Is it possible for member to use their point to shop?

Yes of course they could.

Is it possible to set voucher only available in several outlets only?

Yes absolutely can!

Setting up your account is easy in Tada Apps! You can customize your account, you can change your account name, PIN, and Add, Edit or Delete your Address. So our app is convenient and super easy to use. However, for phone number, you can’t change it directly from Tada Apps for your own safety. But worry not, you can do it by contacting us at [email protected] and we will do it for you! And for email, you cannot change it for security reasons, so please enter the right email when you register and stick with it!

How to Change Account Name?

1. Open TADA app, tap the profile icon.
2. Tap on the “Edit Profile” button.
3. Tap on the name bar to edit your name.
4. Tap on “Save” button to save your edit.
5. TADA! You have successfully changed your account name.

How to Change Phone Number?

Your phone number cannot be changed through the TADA app. If you want to change your phone number, please contact the merchant/corporate who provides you with your TADA card.
Or you can also reach TADA Customer Service at [email protected] to help you.

How to Change Email Address?

Changing email addresses is currently prohibited.

How to Adding/Editing/Deleting Shipping Address?

1. Open TADA app, and tap the profile icon.
2. Tap on the “Manage Shipping Address” menu.
3. Tap on the “+” button to add a new shipping address.
4. Tap “Edit” button to edit an existing shipping address.
5. Tap “Delete” button to delete an existing shipping address.

How to Change PIN Number?

1. Open TADA app, tap the profile icon.
2. Tap on the “Change PIN” menu.
3. Input your current PIN.
4. Create your new PIN.
5. Re-enter your new PIN.
6. Congratulations, your new PIN has been set!

How to Change Data from the Registration Form?

Previously, members can only edit their name, email, and gender on My Profile page. Now, members can edit the data that they already submitted before in the registration form through My Profile menu. But worry not! They can only edit the data that you allow.

Can we use the e-voucher in a form of a free item?

Yes, the brand could assign in the e-voucher menu in our dashboard. Free e-voucher items could be used for Dine-In, Takeaway, or Delivery Orders.

Can the Brand extend the expiration date for specific e-vouchers or void e-vouchers?

Yes, the brand could contact Customer Service through the group and inform the e-voucher name. Or the brand could access directly by requesting access to our CR/PM team. We will give access to our dashboard, and make sure the dashboard admin will not use the access for fraud purposes.

Is it possible for the brand to give a delivery charge subsidy or free delivery e-voucher?

Nope. But the brand can adjust by creating an e-voucher with a delivery order fee average value that can be used by the customer

Can we give a free delivery fee using an internal courier? If the distance is less than 10 kilometers, the brand could give free delivery.

Nope. The brand cannot do that.

Is there any option for which courier is available that the brand could choose for customers?

Yes, there are Internal Courier, Lalamove, Gosend (Same Day and Instant), and Grab (Same Day and Instant)

Does Brand could choose several couriers that they prefer?

Yes, they could.

How could customers do the live tracking for their orders?

Customer could check the delivery status in TADA Apps. If they use Grab/Gojek, customers could receive automatic push notifications regarding the detailed driver and live tracking while the order delivered.

Does the customer able to do direct orders via Gojek and receive points? So the delivery fee is not so expensive since they do not use Grab/Gojek instant delivery?

Nope, customers should order via the TADA order button.

Can the brand differentiate the menu for each outlet?

Yes, the brand could do that from our dashboard.

Does the customer have several payment options?

Yes. they have Ovo, Gopay, Dana, LinkAja, Bank BCA, Bank BRI, Bank BNI, Bank Mandiri, Bank Permata, Other Bank, Credit Card

If the customer pays via bank transfer, which account will receive the payment?

Payment will be received through TADA if no brand subaccount is used. We will transfer the payment to the brand account on Tuesday and Friday.

Does the brand able to create a variant such as Gojek/Grab apps?

Nope. But the brand could create a variant into an item. For example, a Brand has 5 toppings variants in 1 menu, so the brand could create 5 items or a menu containing those 5 toppings.

Does the brand could differentiate the menu that could be ordered through Delivery Order, Takeaway, and Dine-In? So customers in the restaurant cannot see the menu that could be ordered via Delivery Order?

Nope. But, information could be given in the menu category.

Could we increase add more questions to our registration form? And Could that question be set as optional?

Yes, we could do that!

How many questions we could place on the registration form? Do we have a limit for questions?

There is no maximum number of questions. However, we recommend you to put not so many questions since it could make a longer flow for members.

We’re in a hurry, can we use Tada Sender ID for our Whatsapp and change it to our own Sender ID later?

Yes you can. Just info our Client Representative/Project Manager to change it.

How can we process the Facebook BMID from the Use Case?

For use case approval there are two steps that need to be done from the client’s end. Client would have received the jewel notification on FB page, please inform them to approve it and also complete the business verification step.

FB Business Verification Steps: Open Facebook Page-> Business Info -> right side - Business verification status – Verified or Unverified – If Unverified, click view details and proceed with verification process Follow the instruction for FB BMID Verification from Facebook:

• Bahasa Indonesia: https://bit.ly/3cxzLL1
• English: https://bit.ly/2VYNZOz

Which mobile number can we register for the Whatsapp Business?

For fresh sim card:

1. Register the simcard to the operator (follow the steps given by each operator)
2. Do not register the number into ANY apps or WhatsApp Mobile app
3. Put it on standby mode (once WhatsApp is approved, then we will send the OTP to that mobile number)
4. Please keep maintaining the active period of the simcard (critical)

For used simcard/existing

1. Backup your WhatsApp mobile chats on apps
2. Deactivate your account on WhatsApp mobile app
3. Put it on standby mode (once WhatsApp is approved, then we will send the OTP to that mobile number)
4. Mobile number cannot be registered again into WhatsApp apps.
5. Please keep maintaining the active period of the simcard (critical)

We are always trying our best to provide the best experience for our customer when using our TADA app, including making a payment. We accommodate various methods of payment, including point or balance, e-wallet, bank transfer, and credit cards. You are free to choose whichever payment method that you enjoy the most.

How to Make a Payment?

Generally, payment can be made using Point or Balance, e-Wallet, Bank Transfer, or Credit Card. In some cases, you can only make payments using specific methods. The available payment method is shown with an active button (shown with bold text and color). Tap on one of the available payment methods to continue to confirm your payment

What If I Inputted the Wrong Payment Code?

To prevent mistakes, please comply with the following guides.

1. Make sure that you input the right Payment Code as shown on the payment page.
2. If you have inputted the wrong Payment Code, please reach us through the email [email protected] or by clicking on the “Contact Us” button.

Could the membership program be paid?

Yes, sure

Could the membership program be set as private?

Yes sure, the program could be set as private or open for everyone with approval

Is it possible to set a maximum referral reward?

Yes it could, we could set the maximum transactions from the referee, then the referrer that fulfills the condition could get the rewards.

Could we choose the transaction channel for the referee?

Yes we could! for example, Referee needs to do the transaction in the Tada Platform so the referrer could get the reward, for transactions from other e-commerce, the referrer will not get the reward.

Is it possible to set 2 referral rewards?

Yes it is possible!

Is it possible to limit the referral link that is shared?

No, we just could limit the transaction number as a condition to receive reward

Could we change the reseller commission?

Yes it could, it can be done by the brand via the dashboard.

Does Commission can be customized for each item?

Yes, it is possible.

Does the reseller commission could be used to shop on the Tada platform?

Sure, it does.

Could we set a different referral commission for each item?

No, it cannot, we could only set 1 value for referral commission.

When reseller could have their commission?

Reseller could receive their commission after the product is received by the customer.

What item could be selling?

Physical Item and Voucher.

Is it possible to enable several payment method(s) only?

Yes, it is possible.

MDR Fee (or usually mentioned as Convenience Fee in the app), is it customizable that it could be the brand/customer that needs to pay?

Yes, it can be set.

Does buyer can cancel the order?

Nope, orders only can be canceled by brand.

How does the refund process flow to the customer if their order is canceled?

Buyer will receive an email if the order is canceled, the email will contain CTA “Request Refund”. After clicking it, the member will be redirected to a google form to fill in their data in detail, so Tada or the brand could do the refund.

For the subscription program, does the payment should be done in the beginning to get the digital card?

Yes, the prospective member will be directed to do the payment at the beginning of membership.

Does subscription payment should be done via cashier?

 No, the payment is available online and offline.

What is the difference between online and offline payment?

• For online payment, the customer will be directed to access a specific link, then the customer should fill out the registration form. Then, the customer will be directed to do the payment through the available payment gateway, after that customer will automatically get the digital card with the subscription benefit inside.
• For offline payment, the customer will come to the cashier and do the payment for a subscription. Then, the cashier will add the digital card to the customer account based on the number.

For online registration is it possible if the subscription fee sent directly to the client? So the money does not have to go to TADA account first?

Yes it is possible, just contact our PM or CR so we could create Xendit sub-account for you.

What subscription type of reward that TADA have?

We classified our subscription reward into four, which are:

• At the beginning of the program: a reward voucher will be generated the start
• Daily: reward vouchers will be generated daily
• Weekly: reward voucher will be generated weekly
• Monthly: reward voucher will be generated monthly

If the e-voucher is not generated by the system, what should we do?

Please contact TADA customer service through the WhatsApp group.

If a customer planning to give a bundle of e-vouchers at the beginning of the subscription, is it possible to limit the use of the e-voucher? For example, the member could only use 1 e-voucher a day?

Yes, it is possible, the use of e-vouchers could be limited daily.

If the subscription period has ended, how to extend the subscription?

Subscription extension could be done through the cashier or directly from the digital card

Is there any notification regarding the subscription period is about to expire?

TADA will send a push notification on Day-14, Day-7, and Day-3 before the subscription period end.

Is there any reminder notification to remind the user that the e-voucher is going to be expired?

Yes, there will be a reminder notification for e-vouchers Day-14, Day-7, and Day-3 before they expiree.

I want to make a white-label app, what should I do?

Fill out all the forms, and prepare all the images to need on https://drive.google.com/drive/folders/1van2sYGFYJAwsKh0MRMPTtf0gF1iq-lE

How long does it take for the app to go live on the play store?

That depends on the play store (google/apple). Their review times are different. For Apple, if it goes well, it can take up to 48 hours, and for Google, it might be 24-48 hours for a new app.

Can we use Tada developer (DUNS Tada Number) first for uploading the app then change to our developer later on (DUNS Client Number)?

Yes, you can. We’ll do it with an app transfer mechanism.

I want to use my own company name for the developer, what should I do?

Download the file on https://www.dnb.co.id/files/download/forms/OTS_DRS_DNB.pdf and submit the file to [email protected]

Whose play store account will be used to create the app?

Clients could make their own google play account & apple store. But it's better to invite us (dev) to maintain your app, instead of giving your credentials to us. However, if you don't want to maintain yours, you could post their app in our (Tada) play store account instead. Just let us know which one you want.

Our merchant has their existing app on their play store account. What are our options?

Continue with your previous app, or create a new one. This only happens in the play store, we don't need their previous code.

What are the requirements to use their previous app?

For iOS, just invite our developer to their apple store account. For Android, please provide the previous app Keystore and the credentials (alias, password).

The merchant doesn't have the Keystore and credentials for android, what should we do?

Create a new app. We can't publish our Whitelabel without the previous credentials.

The merchant wants to change the image, what should we do?

For the image with the (PLAY STORE) tag, just give us the image, and we will upload it to the play store. For the image with the (APP) tag, we need to update the app, which might take a few minutes when we start.

What are the point mechanisms available in Tada App?

Point earn could be calculated via total transaction (percentage or divider), SKU, Purchase Bundle Product, Store Location, or Quantity.

The Point would be displayed in a form of?

The point could be displayed in several ways and it can be adjusted based on the merchant's need. We will provide the display that you need.

What are the differences between the top-up rate and redeem rate?

Top-up rates are values that could be set to add points. While redeem rate is a value that is set for redeem conversion (redemption rate per point or it could be used as a conversion point value for each item)

How to set a good top-up rate?

We could set the top-up rate based on the average customer transaction.

How to set a good redemption rate?

The redemption rate is usually set based on the brand’s marketing budget, our recommendation would be 3-5% of the marketing budget. If the brand wants to have a flexible redemption rate, the value per point could be set as 1:1.

For points that expire, is it accumulative or there is any other mechanism?

There are expired mechanisms that exist for points as below;

• Normal: Point will be counted from the last transaction
• Layer: Each point has its own active period
• Fix date: All points will be expired on a specific date\
• No Expired: point does not have expired date

If the layer point mechanism is used, does the point can be mixed with other points?

Yes it can!

Is it possible to limit the point top-up?

Yes it could be, meaning no matter how much the member transaction is, the brand could set the maximum point member can get.

Is it possible to implement leveling? Is there a limit for the number of levels the brand could set?

Yes it is possible, our recommendation is to not have too many levels. Since it could make the member flow quite long.

Is it possible to implement card level?

Yes it is possible to implement card level.

Is it possible to set a different benefit for each level/tier?

Yes it is possible, every level could have a specific top-up rate and a birthday reward, but with the same redemption rate for all levels.

Does downgrade level could affect points?

Nope, it will just affect the benefit that could be used by members.

Could we change the icon level?

Yes, of course! The brand could prepare a design with 150 x 150 px with a maximum size of 150 kb.

Is it possible to display a member’s wallet as cash?

Yes it is possible. The wallet can be displayed as cash, point, or stamp.

What are the differences between level-up criteria and retention criteria?

Level-up criteria is a minimum condition that members should fulfill to move to a higher level. While retention criteria are the minimum transaction that the member should do to be able to stay at the same level.