Hey there, Friend,
Greetings from our team! We’re excited to share a series of impactful improvements and updates designed to elevate your loyalty program experience and bring even greater value to your members.
Here are the details of what’s coming:
PIN Protection for Voucher Access Now Available for Email Delivery
To further enhance the security of open-loop eGift and eGroup vouchers, we’ve expanded our PIN protection feature.
Previously available only for WhatsApp and SMS voucher deliveries, this protection now also applies to Email-delivered vouchers.
Recipients who receive their voucher via Email must now request a PIN from the voucher page. The PIN will be sent in a separate email to the same address that originally received the voucher — ensuring only the intended recipient can access and redeem it.
What's Changing?
Previously, the voucher link and PIN were delivered together in a single message for SMS and WhatsApp, and likewise combined in one email for Email delivery.
Now, the process is more secure:
Users receive only the voucher link via email
The PIN must be manually requested from the voucher landing page
The system will then send the PIN only to the original recipient’s email address
Why This Matters?
Prevents unauthorized access when vouchers are forwarded
Ensures only the intended recipient can unlock and redeem the voucher
Applies consistent security measures across all delivery channels
How It Works on E-voucher Link
- User receives an email containing the voucher link
- Clicking the link opens the voucher landing page
- User taps the button “Send PIN via Email”
- The system sends the PIN via a separate email to the original recipient's address
- User enters the PIN to view and redeem the voucher
Sample Email PIN
Validation and Limitations
- PIN is only sent to the original delivery channel (Email, SMS, or WhatsApp)
- PIN request must be initiated by the user via the voucher page
- Max 3 PIN requests per voucher, with 2-minute delays
- Previously sent PINs remain valid; users should check their inbox before resending
- After 3 incorrect attempts, the voucher is locked for 1 hour
- No additional PIN requests allowed after the lock period starts
Success redemption
New Option for Manual PIN Delivery on Dashboard
Another update is available on the Dashboard for brands that prefer to deliver the PIN manually. This improvement is delivered to support brands that prefer to manually disburse e-vouchers, beyond our recent security improvements. Brands may request this feature through our Client Relation team.
Once whitelisted, a new option to decide the recipient of the e-voucher will appear when sending e-vouchers.
There are two delivery methods:
- End User. The PIN is sent directly to the e-voucher recipient after they request it from the voucher page. The internal PIC of the brand will not receive the PIN.
- Internal PIC. The brand’s PIC will receive the PIN in the same email as the voucher links. The PIC is then responsible for manually disbursing the PIN to users.
Tada is not responsible for the security of the PIN and any unauthorized e-voucher access once it has been sent to the brand PIC.
Thank you for your continued trust and partnership.
Best Regards,
Tada Product Team
