Hey there, TaYo
Greetings from our team! This month, we are thrilled to introduce game-changing improvements that will redefine your loyalty program experience.
Make sure to mark your calendars for Monday, February 12th, 2024, as that's when these exciting enhancements will be released. Here's what awaits you:
Personalize with Ease: Add Names on Send E-Voucher Feature
Previously, brands couldn't set names on the Send E-Voucher feature, but now, we've enhanced it. You can now set the names of each recipient using their phone numbers, adding a personal touch to the process.
This improvement is specifically designed for Email, SMS, and WhatsApp only, making it easier for you to create a more customized and engaging interaction with your members.
New Revenue Definition on Insight
Before this improvement, revenue included extra sales from egift redemption, Virtual Franchise, and Delivery Order transactions. Now, with the update, we've adjusted it to exclude those extra sales. The calculations now focus on Wallet Top Up, Top Up, Shop, Subscription, and Renew Subscription transactions.
This update delivers more relevant data and ensures the new insights definition is reconcilable from the card or e-voucher transactions menu. Note that brands using VF or Delivery Order will see a deduction in Revenue on the Insight menu due to this enhancement.
Easier E-Voucher Searches in Member Details
Experience a more seamless process when searching for e-vouchers in member details based on their names, making the process even more straightforward. Previously, you could only search using the e-voucher code, but now, the search is more versatile.
This improvement is handy for brands aiming to swiftly locate specific e-vouchers from the member detail page, especially for Customer Support purposes.
Identify Dormant Members Effortlessly
We've just made it simpler for you to revitalize member engagement. Previously, brands faced a challenge as they couldn't filter members without any activity for more than 12 months.
Now, with our latest update, you can effortlessly filter and spot these dormant members, giving you the opportunity to re-engage them.
All Point Collected will Trigger Level Up
In the past, triggering the level experience was limited to the wallet collection criteria, excluding points from missions, perks, and other engagements. But with our latest improvement, things are about to get even better!
Now, you can specify which wallet or balance triggers the level experience, breaking free from the constraint where only transaction-generated points are eligible. This update introduces a new "point collection" criteria, empowering you to align with your strategy for an enriched user experience.
Real-time Rewards After Achieved The Target
Before, if the end user achieved the target within a specific period (monthly/quarterly), they wouldn't receive the rewards automatically. Administrators needed to upload the rewards via bulk top-up.
With our recent update, there's no need for manual bulk top-ups. Users now receive real-time rewards based on specific logic, streamlining the process for B2B brands. Targets can be set, and rewards given seamlessly, making it efficient and rewarding for all.
WhatsApp Order Status Notifications to Recipient
for PO Rewards Fulfillment
Previously, WhatsApp order notifications were limited to orders placed through shop, redeem, or VF. But now, with this improvement, we've expanded the reach! Orders generated from PO can now trigger WhatsApp notifications as well.
This enhancement addresses a crucial pain point for many of our clients using sales orders, particularly those with gold delivery. By allowing WhatsApp order notifications on specific statuses, we ensure a more seamless brand experience.
Bulk Void Disabled for Redeem Meals, QRIS, and Shop
Previously, brands had the ability to void wallet redemption transactions directly for redeem meals, QRIS, and Shop transactions in bulk. However, with our latest improvement, you won't be able to void wallet redemption transactions for these types of transactions anymore.
Instead, you'll need to cancel orders from the order & redemption section. Please keep in mind that this cancellation option is only applicable for orders with items fulfilled by the brand. If the items are fulfilled by Tada, you will need to request to Tada for the order cancellation.
Thank you for embarking on this journey of continuous improvement with us! We're genuinely excited about these latest updates, and we hope you are too. If you have any queries or require support, feel free to contact us directly or get in touch with your Client Success team for additional assistance.
Best Regards,
Tada Product Team
