Hey there, Friend!
We're thrilled to introduce some game-changing enhancements that will redefine the success journey of your loyalty program. As your trusted partner, we're committed to providing you with the tools necessary to elevate customer engagement, boost revenue, and achieve greater transparency.
Keep reading to explore the exciting improvements we have in store for you, and mark your calendar for
Wednesday, October 4th, 2023
when they will be released. In the meantime, here's a sneak peek:
We're excited to introduce another game-changing update! Say goodbye to one-way points with our new "Transfer Points" feature. Now, members have the ability to both send and receive points, making your program more dynamic and engaging. This feature can be used in employee engagement programs, allowing managers to reward their staff, or in loyalty programs, enabling members to gift their friends with points. Members can even add notes for appreciation, thank you notes, or sending love. But that's not all – your brand can also define the eligible wallets for these transactions, ensuring control and security.
Member can transfer their point to other members and send message for recipient
The recipient member will receive a notification and can see the transaction history
To support this new feature, we've enhanced our Dashboard to capture all transfer point transactions, allowing you to access the complete history of both sending and receiving transactions! Ready to elevate your program? Contact our Client Success team to start enabling this feature!
Transfer point transaction history can be tracked in Card Transaction page in Dashboard
We're excited to introduce a powerful enhancement to our platform, thoughtfully designed with your brand in mind! Now, you have the capability to add special notes to individual members in edit member data, providing valuable context and insights. These notes will be accessible in your member list report, offering a streamlined approach to identifying and comprehending your customers internally. Whether it's acknowledging long-term loyal customers or flagging instances of past fraud, this feature empowers you to tailor your interactions and services like never before. Elevate your customer engagement and make well-informed decisions with our latest enhancement – it's all about putting you in control.
How brand can add special note for specific member via Dashboard
We Have Also Improved...
Customized expiry date in bulk top up feature. Now you are able to set different expiry dates for each top up transaction during bulk upload by filling in the "Expiry Date" column in the file template.
New column for point expiry date in complimentary bulk top-up file template
New column for point expiry date in bulk top-up transaction file template
Tax fee. You now can choose to separate the tax fee component in checkout page or include the tax amount to item price and other fees for a more seamless check-out journey for your customers.
Check-out page if the tax is shown as its own separate component fee
Check-out page if the tax is included in the item price and each component fees
Improvement in privilege submission download. We have recently released new raw format report file for member list and transaction report. Now we also released it for privilege submission report to provide a seamless extraction process for handling large volumes of data.
Report format options when downloading privilege submission
Additional Subscription Status Information in Member List Download Report. The raw format will include a new column to indicate the member's subscription status, providing brands with clear visibility into whether the member is an active subscriber.
We Have Also Improved...
Proof of Delivery in API Order Detail
Exciting news for our valued catalog integration clients! We are thrilled to announce that you can now easily access the Proof of Delivery (POD) for physical item orders that are using internal courier through our Order Detail API response – whereas currently it's only available for orders that are using SAP and JNE courier. This means you can provide your customers with solid proof of their deliveries, fostering a sense of trust and ensuring smoother transactions.
The proof of delivery can be found in vendorResponse
Added Phone Number Validation for API OTP Request, API SSO & Topup by Phone
We are implementing a new feature to validate phone numbers for both landlines and invalid mobile numbers in the OTP Request. This enhancement aims to prevent unnecessary SMS delivery and reduce communication costs for our clients. If a landline or invalid mobile number is provided in the request body, a 400 error message will be returned. To fully support this improvement, we highly encourage clients to also implement the same validation on their front-end.
At Tada, we're committed to empowering your brand's growth and success. Through our enhanced loyalty program features, you're not merely acquiring tools – you're unlocking opportunities. We can't wait to see how your brand soars to new heights with these capabilities. If you have any questions or need assistance, our dedicated Client Success team is here to support you every step of the way. Here's to a future of unparalleled clarity, control, and success!
Best Regards,
Tada Product Team
