Hey there, Friend,
Greetings from our team! This month, we are thrilled to introduce game-changing improvements and updates that will redefine your loyalty program experience.
These enhancements will roll out today, on Wednesday, October 2, 2024. Here are the update details:
New Pickup / Takeaway Journey
Customer Journey - Create Pickup Order on App / Web
To enhance your experience with Tada Partner, we've updated the Order Take Away and Delivery Order system. We've also implemented improvements to increase awareness of Pickup Point orders and provide better visibility for your customers during transactions.
The previous method allowed brands to complete orders without referencing an internal transaction number. Now, the order method is renamed Pickup Point.
Brand Journey - Process Pickup Order on Tada Partner
Here are the key changes:
1. Customers will now complete Pickup Point orders through the application after the pickup process is finalized. Brands will no longer have the ability to complete these orders directly.
2. A new status called Ready for Pickup will trigger push notifications to inform customers when their orders are ready for pickup.
User will receive push notification when the order is ready for pickup
3. Brands can request an additional validation step by generating Verification Code for users to enter when completing their orders.
Verification Code on Tada Partner and Apps
4. Brands can check the internal order reference number that the staff has inputted before in Tada Partner for easier reconciliation of both Delivery and Pickup Point orders.
Order Reference on Delivery Order Dashboard
These improvements will help you communicate order readiness more effectively and streamline the reconciliation process for your orders.
Auto Suspension & Enhanced Fraud Prevention Criteria
We are excited to introduce enhanced fraud prevention features, which offer more detailed criteria and customizable settings to better protect your business.
You also can determine fraud detection mode by:
1. Points Accumulation: Set limits on top-up frequency and amounts to detect suspicious activity.
Example: A user cannot top-up more than 200 points in 1 day or more than 3 times in an hour.
2. Redemption Limits: Establish maximum amount of items that can be redeemed in a single transaction or within a time period.
Example: A user cannot redeem more than Rp1,000,000 in one transaction or Rp2,000,000 in one day.
3. Geographical Alerts: Monitor transactions across different locations and raise alerts for anomalies.
Example: An alert is triggered if redemptions occur from two different stores within an hour.
4. Transaction Frequency: Track the number of transactions over a specific period to prevent rapid use of points.
Example: A user can perform no more than 5 quantity of redemptions within one week.
Furthermore, you can choose whether to monitor transactions over time and take action once fraud criteria are met, or set up the system to react immediately if a single transaction exceeds the defined limit such as:
- Send an email alert
- Suspend the card, or
- Block point disbursement upon detecting abnormal behavior.
Please note that these configurations need to be set up by the Tada team. If you need any assistance or have questions about the setup, feel free to reach out to our team for support.
Thank you for embarking on this journey of continuous improvement with us! We're genuinely excited about these latest updates, and we hope you are too. If you have any queries or require support, feel free to contact us directly or get in touch with your Client Success team for additional assistance.
Best Regards,
Tada Product Team
