Hey there, Friend,
We’re excited to share two powerful updates that will make managing your members and store operations easier, faster, and more secure.
Merge Card – Change Phone Number & Transfer Benefits Instantly
What’s Changing?
Previously, when a member wanted to update their phone number within the same program:
- If the new number already had a card, brands couldn’t simply update it.
- A manual merge request through Tada’s internal team was required.
- This process was time-consuming and couldn’t be done directly from the dashboard.
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Before
Now, you can change a member’s phone number and merge benefits in one action — directly from the Tada Dashboard. No support tickets, no waiting.
After
How It Works
- Open the Member Detail in the dashboard.
- Edit the member’s Phone Number.
- If the new number already has a card in the same program:
- The system will automatically detect it and show a “Merge” button.
- You can merge and transfer: Points / Balance eVouchers Member Level Progress
Expiry rules:
- Points/Balance → follow the previous card’s expiry date.
- eVouchers → follow each voucher’s original expiry date.
System Transactions Generated During Merge
- Wallet Migration → Logged when points/balance move to the new card.
- Deassociated (Old Card) → The old card is detached but still searchable, so brands can view historical data if needed.
Finally, click Save and the merge is done!
Why This Matters
- Faster process – no more waiting for manual merges.
- Full control – manage merges directly from the dashboard.
- Seamless member experience – members keep their rewards and level instantly.
Smarter, Faster, More Secure: Password & Store Code Management on Tada Partner
What’s Changing?
Previously, if you needed to reset a password, change a password, or unlock a store code, you had to:
- Contact our Customer Loyalty Team
- Wait for manual processing under SLA timelines
Now, all of this can be done directly from the Tada Partner App – giving you full control and faster resolutions.
Forgot Password – Instant Reset
- Tap Forgot Password on the login page.
- System sends a reset link to your registered store access email.
- Click link → set new password → done!
Password rules: min. 10 characters, at least 1 uppercase letter, at least 1 number.
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Reset link valid 15 minutes. More than 3 failed attempts? Store code locked (but recoverable with Self-Unlock).
- Change Password – Quick & Secure
- On the Tada Partner home page, tap Change Password.
- Enter your Manager PIN (3 failed attempts → code locked, restore with Self-Unlock).
- Enter your current password and your new password
- Click Save → Password successfully updated.
- Self-Unlock Store Code – Unlock It Yourself
If your store code gets locked, you can now unlock it yourself directly through the Tada Partner app.
- Login → Click Request to Unlock.
- The system sends an unlock link to your registered store access email.
- Click the link → Store code successfully unlocked.
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Why This Matters
- Faster → No more waiting for support.
- In your control → Reset, change, or unlock anytime.
- More secure → Built-in verification, lockouts, and expiry rules.
- Keeps operations smooth → Less downtime, more productivity.
What It Means for You
With these updates, you can now:
- Manage member phone number changes seamlessly without support.
- Handle passwords and store codes independently, securely, and instantly.
Both improvements put more control in your hands — helping you deliver a smoother experience for both your teams and your members.
Thank you for embarking on this journey of continuous improvement with us! We're genuinely excited about these latest updates, and we hope you are too. If you have any queries or require support, feel free to contact us directly or get in touch with your Client Success team for additional assistance.
Best Regards,
Tada Product Team
