All About Delivery Order

Can we use the e-voucher in a form of a free item?

Yes, the brand could assign in the e-voucher menu in our dashboard. Free e-voucher items could be used for Dine-In, Takeaway, or Delivery Orders.

Can the Brand extend the expiration date for specific e-vouchers or void e-vouchers?

Yes, the brand could contact Customer Service through the group and inform the e-voucher name. Or the brand could access directly by requesting access to our CR/PM team. We will give access to our dashboard, and make sure the dashboard admin will not use the access for fraud purposes.

Is it possible for the brand to give a delivery charge subsidy or free delivery e-voucher?

Nope. But the brand can adjust by creating an e-voucher with a delivery order fee average value that can be used by the customer

Can we give a free delivery fee using an internal courier? If the distance is less than 10 kilometers, the brand could give free delivery.

Nope. The brand cannot do that.

Is there any option for which courier is available that the brand could choose for customers?

Yes, there are Internal Courier, Lalamove, Gosend (Same Day and Instant), and Grab (Same Day and Instant)

Does Brand could choose several couriers that they prefer?

Yes, they could.

How could customers do the live tracking for their orders?

Customer could check the delivery status in TADA Apps. If they use Grab/Gojek, customers could receive automatic push notifications regarding the detailed driver and live tracking while the order delivered.

Does the customer able to do direct orders via Gojek and receive points? So the delivery fee is not so expensive since they do not use Grab/Gojek instant delivery?

Nope, customers should order via the TADA order button.

Can the brand differentiate the menu for each outlet?

Yes, the brand could do that from our dashboard.

Does the customer have several payment options?

Yes. they have Ovo, Gopay, Dana, LinkAja, Bank BCA, Bank BRI, Bank BNI, Bank Mandiri, Bank Permata, Other Bank, Credit Card

If the customer pays via bank transfer, which account will receive the payment?

Payment will be received through TADA if no brand subaccount is used. We will transfer the payment to the brand account on Tuesday and Friday.

Does the brand able to create a variant such as Gojek/Grab apps?

Nope. But the brand could create a variant into an item. For example, a Brand has 5 toppings variants in 1 menu, so the brand could create 5 items or a menu containing those 5 toppings.

Does the brand could differentiate the menu that could be ordered through Delivery Order, Takeaway, and Dine-In? So customers in the restaurant cannot see the menu that could be ordered via Delivery Order?

Nope. But, information could be given in the menu category.