All About Subscription
For the subscription program, does the payment should be done in the beginning to get the digital card?
Yes, the prospective member will be directed to do the payment at the beginning of membership.
Does subscription payment should be done via cashier?
No, the payment is available online and offline.
What is the difference between online and offline payment?
- For online payment, the customer will be directed to access a specific link, then the customer should fill out the registration form. Then, the customer will be directed to do the payment through the available payment gateway, after that customer will automatically get the digital card with the subscription benefit inside.
- For offline payment, the customer will come to the cashier and do the payment for a subscription. Then, the cashier will add the digital card to the customer account based on the number.
For online registration is it possible if the subscription fee sent directly to the client? So the money does not have to go to TADA account first?
Yes it is possible, just contact our PM or CR so we could create Xendit sub-account for you.
What subscription type of reward that TADA have?
We classified our subscription reward into four, which are:
- At the beginning of the program: a reward voucher will be generated the start
- Daily: reward vouchers will be generated daily
- Weekly: reward voucher will be generated weekly
- Monthly: reward voucher will be generated monthly
If the e-voucher is not generated by the system, what should we do?
Please contact TADA customer service through the WhatsApp group.
If a customer planning to give a bundle of e-vouchers at the beginning of the subscription, is it possible to limit the use of the e-voucher? For example, the member could only use 1 e-voucher a day?
Yes, it is possible, the use of e-vouchers could be limited daily.
If the subscription period has ended, how to extend the subscription?
Subscription extension could be done through the cashier or directly from the digital card
Is there any notification regarding the subscription period is about to expire?
TADA will send a push notification on Day-14, Day-7, and Day-3 before the subscription period end.
Is there any reminder notification to remind the user that the e-voucher is going to be expired?
Yes, there will be a reminder notification for e-vouchers Day-14, Day-7, and Day-3 before they expiree.