All About Virtual Franchise

Could we change the reseller commission?

Yes it could, it can be done by the brand via the dashboard.

Does Commission can be customized for each item?

Yes, it is possible.

Does the reseller commission could be used to shop on the Tada platform?

Sure, it does.

Could we set a different referral commission for each item?

No, it cannot, we could only set 1 value for referral commission.

When reseller could have their commission?

Reseller could receive their commission after the product is received by the customer.

What item could be selling?

Physical Item and Voucher.

Is it possible to enable several payment method(s) only?

Yes, it is possible.

MDR Fee (or usually mentioned as Convenience Fee in the app), is it customizable that it could be the brand/customer that needs to pay?

Yes, it can be set.

Does buyer can cancel the order?

Nope, orders only can be canceled by brand.

How does the refund process flow to the customer if their order is canceled?

Buyer will receive an email if the order is canceled, the email will contain CTA “Request Refund”. After clicking it, the member will be redirected to a google form to fill in their data in detail, so Tada or the brand could do the refund.