Enhanced Fraud Prevention Feature
We are excited to introduce significant upgrades to our fraud prevention system, allowing you to detect fraud with more detailed criteria and tailored settings for your brand. Here's how you can benefit from these new features:
Key Fraud Prevention Capabilities
- Fraud Prevention Name: Each setting can be uniquely named for clarity and easy management.
- Fraud Type: Select the type of fraud you wish to monitor:
- Wallet/Balance Topup: Tracks all wallet or balance top-up transactions.
- Wallet/Balance Redemption: Detects wallet or balance redemptions (e.g., QRIS).
- Redemption Order: Identifies suspicious order activities.
Flexible Fraud Detection Criteria
You can choose from multiple criteria for enhanced fraud detection:
- Topup Amount: Monitor the total value of wallet or balance top-ups.
- Topup Frequency: Track how frequently top-ups are made.
- Topup at Different Stores: Detect transactions across multiple stores by the same customer.
Example Scenario:
A customer transacts at 6 different stores over 6 days within a network of 7 stores. Fraud is detected when multiple transactions occur in quick succession across different locations.
Defining Fraud Limits and Actions
- Fraud Type Limits:
- Per card: Fraud detection applies to individual cards.
- Per terminal: Limits are applied across all terminals.
- Actions Upon Fraud Detection:
- Send alert: A notification is sent to the merchant's designated contact.
- Suspend card or terminal: Automatically suspend the card or deactivate the terminal when fraud is detected.
- No points disbursed: The transaction is processed, but no loyalty points are awarded.
Configuring Fraud Thresholds
- Maximum Transactions: Set the number of transactions that trigger fraud detection (e.g., ≥ 10 transactions).
- Maximum Transaction Amount: Define the transaction value that will trigger fraud detection (e.g., ≥ Rp10,000,000).
Accumulation Period Settings
- Accumulate Type: Choose whether the fraud detection criteria accumulate over an hour, day, week, or month.
- Accumulate Period: Specify the length of the accumulation period for monitoring fraudulent behavior.
Limit Scope: Per Card vs. Per Terminal
- Per Card: Automatically suspend the card if fraud is detected.
- Per Terminal: Deactivate the terminal when suspicious activity is identified.
These advanced settings give you greater control over fraud detection, ensuring that your business is protected with flexible and robust fraud prevention mechanisms tailored to your needs.
Important notes:
- Tada able to send notifications to multiple email recipients
- Tada won’t do any action regarding this transaction until the brand confirm and request to do action regarding the transaction.
Example of email notification
