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Delivery Hasn’t Arrived Yet?

If your delivery hasn’t arrived, check here our SLA!

You have made your payment and now are waiting for the delivery. We understand that everyone wants to get their order delivered as quickly as possible, and we are trying our best to deliver your order in a timely manner. You can always track your delivery status through our TADA app. The following information might be useful to help you check on your delivery status.

What to Do When My Order Has Not Arrived?

  1. Make sure that your shipping address has been inputted correctly. You can track your order through the “History” menu or through our delivery vendor website.
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  1. Estimated time of arrival for physical item from TADA delivery is as follows.
    1. Jakarta : 3 - 4 working days
    2. Bogor, Depok, Tangerang, Bekasi : 4 - 5 working days
    3. Other cities in Java : 8 - 9 working days
    4. Sumatera and Western Indonesia : 9 - 10 working days
    5. Kalimantan : 9 - 10 working days
    6. Sulawesi and Central Indonesia : 9 - 10 working days
    7. Papua and Eastern Indonesia : 9 - 10 working days
  1. If your order takes longer than the estimated time of arrival, please reach us through the email info@usetada.com or by clicking on the “Contact Us” button below.
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