Previously, the user & brand will be redirected to WhatsApp to be able to contact Tada. However, we saw that it was hard to track and monitor the complaints & issues for both of us. Therefore, we release a new live chat feature with the ticketing system so we can track & monitor the complaints & issues. This means, that we can improve our SLA & your satisfaction.
Just follow these easy steps:
- Open your membership card
- Click on the “Chat Us” button
- Tada! You have been connected to one of our team, tell us what you want to know 😛
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fbced9576-a320-4e3a-b7eb-7a8300ff738c%2Ffreshchat.gif?table=block&id=ea050d43-62e1-40cf-a982-7a0974f19a23&cache=v2)