We are here to help you!
How can we help? 👋

Point System - QnA

You have questions regarding Point System?

Q: What are the point mechanisms available in Tada App?

A: Point earn could be calculated via total transaction (percentage or divider), SKU, Purchase Bundle Product, Store Location, or Quantity.

Q: The Point would be displayed in a form of?

A: The point could be displayed in several ways and it can be adjusted based on the merchant's need. We will provide the display that you need.

Q: What are the differences between the top-up rate and redeem rate?

A: Top-up rates are values that could be set to add points. While redeem rate is a value that is set for redeem conversion (redemption rate per point or it could be used as a conversion point value for each item)

Q: How to set a good top-up rate?

A: We could set the top-up rate based on the average customer transaction.

Q: How to set a good redemption rate?

A: The redemption rate is usually set based on the brand’s marketing budget, our recommendation would be 3-5% of the marketing budget. If the brand wants to have a flexible redemption rate, the value per point could be set as 1:1.

Q: For points that expire, is it accumulative or there is any other mechanism?

A: There are expired mechanisms that exist for points as below;

  • Normal: Point will be counted from the last transaction
  • Layer: Each point has its own active period
  • Fix date: All points will be expired on a specific date\
  • No Expired: point does not have expired date

Q: If the layer point mechanism is used, does the point can be mixed with other points?

A: Yes it can!

Q: Is it possible to limit the point top-up?

A: Yes it could be, meaning no matter how much the member transaction is, the brand could set the maximum point member can get.

Q: Is it possible to implement leveling? Is there a limit for the number of levels the brand could set?

A: Yes it is possible, our recommendation is to not have too many levels. Since it could make the member flow quite long.

Q: Is it possible to implement card level?

A: Yes it is possible to implement card level.

Q: Is it possible to set a different benefit for each level/tier?

A: Yes it is possible, every level could have a specific top-up rate and a birthday reward, but with the same redemption rate for all levels.

Q: Does downgrade level could affect points?

A: Nope, it will just affect the benefit that could be used by members.

Q: Could we change the icon level?

A: Yes, of course! The brand could prepare a design with 150 x 150 px with a maximum size of 150 kb.

Q: Is it possible to display a member’s wallet as cash?

A: Yes it is possible. The wallet can be displayed as cash, point, or stamp.

Q: What are the differences between level-up criteria and retention criteria?

A: Level-up criteria is a minimum condition that members should fulfill to move to a higher level. While retention criteria are the minimum transaction that the member should do to be able to stay at the same level.



Q: Apa saja mekanisme poin yang dapat dilakukan?

A: Bisa dengan by total transaction (percentage atau divider), SKU, Purchase bundle product, store location maupun quantity

Q: Poin yang tertampil akan berbentuk seperti apa?

A: Bisa bermacam macam dan bisa di adjust sesuai dengan kebutuhan merchant. TADA bisa menyediakan tampilan

Q: Apa bedanya top up rate & redeem rate?

A: Top up rate adalah nilai yang diset untuk sistem penambahan point.

Redeem rate adalah nilai dari satu poin (redeem rate juga akan digunakan sebagai nilai konversi harga redemption items).

Q: Bagaimana menentukan top up rate yang baik?

A: Untuk menentukan top up rate dapat dilihat dari rata-rata transaksi per customer.

Q: Bagaimana cara menentukan redeem rate yang baik?

A: Redeem rate ditentukan tergantung dengan marketing budget brand, rekomendasi dari kami adalah 3-5% dari marketing budget. Jika ingin memiliki flexible redeem rate, nilai per poin dapat diset 1:1.

Q: Untuk masa expiry point, apakah hanya bisa secara akumulatif atau ada metode expired lainnya?

A: Untuk mekanisme expired ada

Normal: poin akan dihitung dari transaksi terakhir

Layer: setiap poin memiliki masa aktif sendiri

Fix date: semua poin akan expired di satu tanggal tertentu

No Expired: poin tidak memilki tanggal expired

Q: Jika set expiry nya Layer, apakah pointnya bisa digunakan gabungan?

A: Bisa.

Q: Apakah bisa set max top up point?

A: Bisa. Jadi sebesar apapun transaksi member, poin yang akan didapatkan adalah poin max yang sudah diset.

Q: Apakah bisa ada levelling? Berapa jumlah maksimal level?

A: Bisa, rekomendasi dari kami untuk jumlah levelnya jangan terlalu banyak, karena akan membuat flow member menjadi sangat panjang.

Q: Apakah bisa ada card level?

A: Bisa.

Q: Apakah benefit setiap level bisa berbeda?

A: Bisa. Setiap level bisa memiliki top up rate dan birthday reward yang berbeda. Redeem rate sama untuk semua level.

Q: Apakah downgrade level akan mempengaruhi poin?

A: Tidak. Hanya mempengaruhi benefit yang dapat digunakan member.

Q: Apakah icon level bisa diganti?

A: Bisa. Bisa disiapkan design dengan ukuran 150 x 150 px, dengan max size 150 kb

Q: Apakah wallet member bisa ditampilkan sebagai cash?

A: Bisa. Wallet bisa ditampilkan cash, point, atau stamp.

Q: Apa bedanya level up criteria dengan retention criteria?

A: Level up criteria adalah syarat minimum untuk member naik level. Retention criteria adalah minimal jumlah transaksi yang diperlukan dalam periode tertentu agar member tidak turun level.

Did this answer your question?