Q: What are the point mechanisms available in Tada App?
A: Point earn could be calculated via total transaction (percentage or divider), SKU, Purchase Bundle Product, Store Location, or Quantity.
Q: The Point would be displayed in a form of?
A: The point could be displayed in several ways and it can be adjusted based on the merchant's need. We will provide the display that you need.
Q: What are the differences between the top-up rate and redeem rate?
A: Top-up rates are values that could be set to add points. While redeem rate is a value that is set for redeem conversion (redemption rate per point or it could be used as a conversion point value for each item)
Q: How to set a good top-up rate?
A: We could set the top-up rate based on the average customer transaction.
Q: How to set a good redemption rate?
A: The redemption rate is usually set based on the brand’s marketing budget, our recommendation would be 3-5% of the marketing budget. If the brand wants to have a flexible redemption rate, the value per point could be set as 1:1.
Q: For points that expire, is it accumulative or there is any other mechanism?
A: There are expired mechanisms that exist for points as below;
- Normal: Point will be counted from the last transaction
- Layer: Each point has its own active period
- Fix date: All points will be expired on a specific date\
- No Expired: point does not have expired date
Q: If the layer point mechanism is used, does the point can be mixed with other points?
A: Yes it can!
Q: Is it possible to limit the point top-up?
A: Yes it could be, meaning no matter how much the member transaction is, the brand could set the maximum point member can get.
Q: Is it possible to implement leveling? Is there a limit for the number of levels the brand could set?
A: Yes it is possible, our recommendation is to not have too many levels. Since it could make the member flow quite long.
Q: Is it possible to implement card level?
A: Yes it is possible to implement card level.
Q: Is it possible to set a different benefit for each level/tier?
A: Yes it is possible, every level could have a specific top-up rate and a birthday reward, but with the same redemption rate for all levels.
Q: Does downgrade level could affect points?
A: Nope, it will just affect the benefit that could be used by members.
Q: Could we change the icon level?
A: Yes, of course! The brand could prepare a design with 150 x 150 px with a maximum size of 150 kb.
Q: Is it possible to display a member’s wallet as cash?
A: Yes it is possible. The wallet can be displayed as cash, point, or stamp.
Q: What are the differences between level-up criteria and retention criteria?
A: Level-up criteria is a minimum condition that members should fulfill to move to a higher level. While retention criteria are the minimum transaction that the member should do to be able to stay at the same level.
Q: Apa saja mekanisme poin yang dapat dilakukan?
A: Bisa dengan by total transaction (percentage atau divider), SKU, Purchase bundle product, store location maupun quantity
Q: Poin yang tertampil akan berbentuk seperti apa?
A: Bisa bermacam macam dan bisa di adjust sesuai dengan kebutuhan merchant. TADA bisa menyediakan tampilan
Q: Apa bedanya top up rate & redeem rate?
A: Top up rate adalah nilai yang diset untuk sistem penambahan point.
Redeem rate adalah nilai dari satu poin (redeem rate juga akan digunakan sebagai nilai konversi harga redemption items).
Q: Bagaimana menentukan top up rate yang baik?
A: Untuk menentukan top up rate dapat dilihat dari rata-rata transaksi per customer.
Q: Bagaimana cara menentukan redeem rate yang baik?
A: Redeem rate ditentukan tergantung dengan marketing budget brand, rekomendasi dari kami adalah 3-5% dari marketing budget. Jika ingin memiliki flexible redeem rate, nilai per poin dapat diset 1:1.
Q: Untuk masa expiry point, apakah hanya bisa secara akumulatif atau ada metode expired lainnya?
A: Untuk mekanisme expired ada
Normal: poin akan dihitung dari transaksi terakhir
Layer: setiap poin memiliki masa aktif sendiri
Fix date: semua poin akan expired di satu tanggal tertentu
No Expired: poin tidak memilki tanggal expired
Q: Jika set expiry nya Layer, apakah pointnya bisa digunakan gabungan?
A: Bisa.
Q: Apakah bisa set max top up point?
A: Bisa. Jadi sebesar apapun transaksi member, poin yang akan didapatkan adalah poin max yang sudah diset.
Q: Apakah bisa ada levelling? Berapa jumlah maksimal level?
A: Bisa, rekomendasi dari kami untuk jumlah levelnya jangan terlalu banyak, karena akan membuat flow member menjadi sangat panjang.
Q: Apakah bisa ada card level?
A: Bisa.
Q: Apakah benefit setiap level bisa berbeda?
A: Bisa. Setiap level bisa memiliki top up rate dan birthday reward yang berbeda. Redeem rate sama untuk semua level.
Q: Apakah downgrade level akan mempengaruhi poin?
A: Tidak. Hanya mempengaruhi benefit yang dapat digunakan member.
Q: Apakah icon level bisa diganti?
A: Bisa. Bisa disiapkan design dengan ukuran 150 x 150 px, dengan max size 150 kb
Q: Apakah wallet member bisa ditampilkan sebagai cash?
A: Bisa. Wallet bisa ditampilkan cash, point, atau stamp.
Q: Apa bedanya level up criteria dengan retention criteria?
A: Level up criteria adalah syarat minimum untuk member naik level. Retention criteria adalah minimal jumlah transaksi yang diperlukan dalam periode tertentu agar member tidak turun level.