Issue

E-vouchers cannot be opened is a rare thing for us, however, there are several things that might lead this to happen. We are sorry for this inconvenience, these are the possible reasons why your e-voucher cannot be opened and what you can do:

E-Voucher Page Cannot be Open

1. Make sure you are connected to the internet
2. Make sure your connection is stable
3. If the e-voucher you have is in a form of a link or URL, we suggest you use Google Chrome to open it for the best experience
4. Clear Cache or History on your browser on the device
5. If still not able to open the page, try another web browser or another device
6. If still not able to open the e-voucher try again in a few minutes or contact us

 E-Voucher Rejected by Merchant

1. Make sure that the e-voucher that you want to use is from the correct brand
2. Make sure that your e-voucher is active and has not expired
3. Make sure that your e-voucher still has the “Redeem” button
4. The internet connection for the store’s and member’s devices should be at its best without interruption or disturbance to be able to complete the digital transaction.

Redemption issue is rarely happen in our apps, since we are the best in customer loyalty platform. But if you have issue when trying to redeem? No worries, we are here to help you with any issues regarding your redeem. Here are the steps that you could do:

Cannot Press The Redeem Button

Make sure your card is not hidden. To unhide your card, follow these steps.

1. Open TADA app, tap the profile icon.

2. Tap on the “Hidden Cards” menu.

3. Tap on the vertical ellipsis button (⋮) to access additional menu.

4. Tap on the “Unhide Card”.

5. Confirm unhiding the card by tapping the “Unhide” button on the pop up message.

6. TADA! Your card has been successfully unhidden.

Cannot Redeem with Notification E-Voucher Is Already Used

There are two possible solutions.

1. In the event of such an event, please contact the company, merchant, or related outlet as the issuer and also the sender of the e-voucher in order to be followed up and investigated further.

2. If the e-Voucher is obtained from the redemption process using the TADA app, please reach us immediately through email [email protected] or clicking the “Contact Us” button below.