Orders & Redemption
The Orders & Redemption menu is used to monitor all ordering and reward redemption activities performed by members through the Redeem, Shop, and Virtual Franchise features.
Through this menu, brands can:
- View order statuses
- Process order deliveries
- Manage order approvals
- Cancel orders
- Download order transaction reports
Each order has a status that indicates its current stage in the fulfillment process.
- All: Displays all orders
- Unpaid: Orders that have not been paid
- Waiting for Approval: Orders awaiting approval
- New Order: Orders that have been paid but not yet processed
- On Delivery: Orders currently being delivered
- Completed: Orders successfully received by the customer
- Canceled: Orders that have been canceled
- Fulfilled by Tada: Orders processed directly by Tada
How to View the Orders & Redemption List
1. Open the “Orders & Redemption” menu.
2. Select the order status tab you want to view.
3. Use the available filters to simplify the order search process, then click “Apply Filter”.
4. The system will display orders that match the selected filters.
Steps to Download an Order Report
1. Open the “Orders & Redemption” menu.
2. Select the order status tab you want to view.
3. Enter the desired filters to narrow down the search results, then click “Apply Filter”.
4. Click “Download list”
5. The system will display a pop-up. Enter the email address that will receive the report and select the data format to download, either Clean or Raw Data Format.
Note:
- Clean format : The downloaded data will be displayed in a cleaner and more organized format. However, this format has limitations on the amount of data that can be processed during download (maximum 10,000 rows).
- Raw format : The downloaded data will be displayed in its original raw format as stored in the system. We recommend using this format when downloading large amounts of data to ensure optimal performance.
6. Click “Send to email”
7. The Orders & Redemption report will be sent as a file attachment to the registered email address.
How to Process an Order Using a Regular Courier
1. Open the “Orders & Redemption” menu.
2. Select the “New Order” tab.
3. Find the order you want to process and click “Confirm”.
4. The system will display a confirmation pop-up. Click “Confirm Order”.
5. Once confirmed, the order status will change to “Need to be Sent”. Move to the “Need to be Sent” tab and locate the order that is ready to be shipped.
6. Open the “Need to be Sent” tab.
7. Find the order that is ready for shipment.
8. Click “Process”.
9. Select a courier in the “Choose Your Courier” field.
10. Enter the tracking number in the “Tracking Number” field.
11. Click “Process now”
12. After processing, the order status will change to “On Delivery”. Move to the “On Delivery” tab.
13. Click “Completed” to finalize the order process.
14. Enter the completion date and add any remarks (notes) related to the delivery.
15. Click “Complete Now” to complete the order.
How to Cancel an Order
1. Open the “Orders & Redemption” menu.
2. Locate the order you want to cancel from any available tab.
3. Click “Reject” on the order you want to cancel.
4. Enter the reason for the order cancellation.
5. Click “Reject order”